‍These Terms and Conditions apply to Prestwich Community Choir membership. By purchasing a membership, you agree to the terms below.

1. The agreement and who we are

1.1. These terms form an agreement between you (the Member) and Stefanie Pickford trading as Prestwich Community Choir (the Choir).
1.2. The Choir is run as a small business by the Choir Director. Contact email: prestwichcommunitychoir@gmail.com

2. Eligibility and age

2.1. Membership is available to people aged 18 and over only.

3. Membership and what it includes

3.1. While your membership is active and fees are up to date, membership includes:
3.2. Access to weekly rehearsals during school term time. The number of rehearsals may vary each academic year.
3.3. Access to ChoirMate and choir resources.
3.4. Access to planned social events and performance opportunities, where available.
3.5. Membership is for the named member only and is not transferable.

4. Rehearsal schedule and term time

4.1. Rehearsals usually take place on Monday evenings during school term time.
4.2. Term time generally follows the published Bury Council school term dates.
4.3. We do not usually rehearse during school holidays.
4.4. Occasionally, rehearsal dates, times or rooms may change due to venue availability or circumstances outside our control. We will communicate changes as early as possible.

5. Subscription payments and renewal

5.1. Membership is £28 per month, paid monthly in advance through our website. Reduced fees may apply where agreed under section 11.
5.2. Your first monthly payment is charged immediately when you sign up and your membership starts immediately.
5.3. Your membership is a recurring monthly subscription. It will automatically renew each month and your payment method will be charged until you cancel your membership.
5.4. Future payments will normally be taken on the same calendar date each month as your original sign-up date, or the nearest available date provided by the website payment processor.
5.5. In some cases, we may agree to move your payment date for administrative or practical reasons. We will confirm this with you where necessary.
5.6. You are responsible for keeping your payment details up to date so payments can be collected.
5.7. Membership fees are collected in 12 monthly payments throughout the year, including during school holidays when weekly rehearsals are not taking place. This does not create a minimum membership period and you may cancel at any time in accordance with section 8.

6. Failed and repeated failed payments

6.1. If a payment fails, you will be notified by email and have 10 days to resolve the outstanding payment.
6.2. If payment remains unpaid after 10 days, we may cancel your membership. Your access to rehearsals, ChoirMate, choir resources, social events and performance opportunities will end and your place in the choir is released. 
6.3. If you're having difficulty with payments, please contact us. We'll try to find a reasonable solution where possible.
6.4. If payments fail repeatedly, even where they are subsequently paid, we may contact you to discuss your payment arrangements. Where appropriate, we may ask you to change your payment arrangements or, if repeated failures cannot be resolved, cancel your membership.
6.5. If your membership ends and you wish to return later, you are welcome to re-join via a taster session, subject to availability.

7. 14-day membership guarantee

7.1. We want members to feel confident that Prestwich Community Choir is right for them. When you start a new membership, we offer a 14-day membership guarantee.
7.2. If you change your mind within 14 days of starting your membership, contact us and we will cancel your membership and refund your first monthly membership payment in full to the original payment method.
7.3. If you use the 14-day membership guarantee, your membership will end when your cancellation is processed. Your access to ChoirMate, choir resources, rehearsals, social events and other member activities will also end at that point.
7.4. The guarantee applies to the first monthly payment of a new membership only. It does not restart with each monthly renewal.
7.5. Membership and access to member services and resources begin immediately when you join.
7.6. Our 14-day membership guarantee is in addition to, and does not affect, any statutory cancellation or refund rights you may have.

8. Cancellations by members

8.1. You may cancel your membership at any time.
8.2. For normal membership cancellation, you can cancel your subscription through your online account on our website:

1. Log in to your customer account.

2. Select Account, then Subscriptions.

3. Open your choir membership.

4. Select Cancel Subscription and confirm the cancellation.

8.3. You don't need to notify us separately in writing before or after completing the online cancellation process.
8.4. Normal cancellation stops future payments and takes effect at the end of your current paid month. Payments already processed are normally non-refundable and partial refunds are not provided for an unused part of the month.
8.5. Section 8.4 does not apply when you cancel under our 14-day membership guarantee or where you otherwise have a statutory right to a refund.
8.6. Stopping attendance or deleting ChoirMate does not cancel your membership.
8.7. If you cannot access your account or need support to cancel, please contact us before your next payment is due and we will help you complete the cancellation.
8.8. If you cancel and later wish to return, you are welcome to rejoin through a taster session, subject to availability.

9. Pausing a membership in exceptional circumstances

9.1. In exceptional circumstances, we may agree to pause your membership for a limited, agreed period.
9.2. A membership pause is discretionary and must be agreed in writing by the Choir Director. The written agreement will confirm the start and end dates of the pause.
9.3. A pause will normally begin at the end of your current paid month. Payments already processed are normally non-refundable or partially refundable.
9.4. You will not pay membership fees during the agreed pause.
9.5. While your membership is paused, you cannot attend rehearsals, performances, social events or other member activities. Your access to ChoirMate, learning materials, rehearsal recordings and all other choir resources will also be suspended.
9.6. Your place in the choir will be held for the agreed period. You can return at the end of the pause without attending another taster session, provided your membership payments restart as agreed.
9.7. Membership will restart at the monthly fee in effect on your return date.
9.8. Any extension must be requested and agreed in writing before the original return date. If you do not restart your membership or agree an extension, your membership will end and your place may be released. Any later return would be through a new taster session, subject to availability.

10. Refunds and cancelled rehearsals

10.1. After the 14-day membership guarantee period, membership payments are normally non-refundable once paid, except where these terms or your statutory rights provide otherwise.
10.2. If we have to cancel an individual rehearsal, we will aim to offer an alternative session where reasonably possible. Membership fees are not normally refunded for individual cancelled sessions.
10.3. If rehearsals are cancelled due to circumstances outside our control, for example venue closure, severe weather, public health restrictions or staff illness, we will make reasonable efforts to provide an alternative rehearsal or suitable alternative where practical.
10.4. If we cancel rehearsals for an extended period or stop running the choir, we will refund any unused portion of your membership where appropriate.

11. Reduced-fee membership

11.1. A limited number of reduced-fee memberships are available to current and prospective members who would find the standard monthly membership fee difficult to afford.
11.2. The reduced-fee scheme is offered on trust. You will not be required to provide financial evidence or disclose detailed information about your circumstances.
11.3. You are responsible for choosing the highest contribution level you feel you can genuinely and sustainably afford.
11.4. The available contribution levels are 90%, 80%, 70%, 60% or 50% of the standard monthly membership fee. Each amount is rounded to the nearest whole pound.
11.5. Based on the current standard fee of £28 per month, the reduced monthly payments are:

• 90% contribution: £25 per month.

• 80% contribution: £22 per month.

• 70% contribution: £20 per month.

• 60% contribution: £17 per month.

• 50% contribution: £14 per month.

11.6. You may request a reduced-fee membership at any time by contacting the Choir Director. Requests will be handled discreetly.
11.7. Reduced-fee places are not guaranteed and are subject to availability. If your request is accepted, you will receive an individualised discount code to enter at checkout when setting up your monthly membership payment.
11.8. Your individualised discount code must not be shared with or used by anyone else.
11.9. A reduced fee applies to future payments and will not normally be backdated. Payments already processed are normally non-refundable, except where our 14-day membership guarantee or your statutory rights apply.
11.10. If the standard monthly membership fee changes, reduced fees will be recalculated using the agreed contribution percentage and rounded to the nearest whole pound.
11.11. We will occasionally review reduced-fee arrangements. Members are expected to move to a higher contribution level or the standard fee when they feel able to do so. Any change to an agreed payment will be confirmed in writing.
11.12. Reduced-fee members receive the same membership benefits and have the same responsibilities as members paying the standard rate. All other payment, cancellation and membership terms continue to apply.

12. Member Code and conduct

12.1. We are committed to creating a safe, welcoming environment.
12.2. Members are expected to treat others with respect and follow our Member Code.
12.3. Serious or repeated breaches of the Member Code may result in membership being ended. Any refund due will be considered in accordance with these terms and your statutory rights.

13. Choir resources and permitted use

13.1. ChoirMate access and choir resources are provided for your personal use only.
13.2. You must not share, copy, publish, distribute or make available choir materials, including learning tracks, rehearsal recordings, lyric sheets and any other resources, outside the choir membership unless we have given permission in writing.
13.3. Anyone who shares choir resources without written permission may have their membership ended. Any refund due will be considered in accordance with these terms and your statutory rights.

14. Photography, filming and recordings

14.1. We sometimes take photos and videos at rehearsals, performances and other choir-related activities.
14.2. By joining Prestwich Community Choir, you agree that you may be photographed or filmed for the purposes of publicity, marketing and social media.
14.3. If you do not want to appear in photos or videos, you can opt out by emailing prestwichcommunitychoir@gmail.com.
14.4. We will always do our best to honour opt-out requests, but it may not be possible to remove you from wider crowd shots, live event footage or recordings where you are not the focus.

15. Health, safety, participation and carers

15.1. You take part at your own pace. You are welcome to sit, stand, take breaks or step outside as needed.
15.2. Please let us know if you have access needs so we can try to support you.
15.3. If you attend with a carer or support worker, they remain responsible for your care, wellbeing and support.
15.4. You agree to follow reasonable health and safety instructions from the Choir Director, Musical Director, venue staff or any appointed volunteer, including instructions relating to fire safety, emergency evacuation, first aid and safe use of the rehearsal space.
15.5. You agree to behave in a way that does not put you or others at risk. This includes taking care when moving around the venue, keeping walkways and fire exits clear and not bringing unsafe items into the rehearsal space.
15.6. If you feel unwell, or if participation may be unsafe for you, you should take appropriate steps to look after yourself, for example taking a break, stepping outside or stopping, and seek medical advice where needed. If there is an urgent concern for your safety, we may ask you to pause participation or step out of the rehearsal space.
15.7. If you have a medical condition, injury or medication that may affect your participation or may be relevant in an emergency, we encourage you to tell the Choir Director in advance so we can make reasonable adjustments where possible. This is optional and will be handled in line with our Privacy Notice.
15.8. Alcohol and non-prescribed drugs must not be consumed at rehearsals or performance events. Anyone who appears to be under the influence of alcohol or drugs, or whose behaviour is causing distress to others or creating a safety risk, may be asked to leave the rehearsal or event.

16. Personal belongings and responsibility

16.1. You are responsible for your own belongings while attending rehearsals, performances and other choir activities.
16.2. You attend and participate at your own risk. Nothing in these terms limits liability where it cannot legally be limited.

17. Communications

17.1. By joining, you agree to receive communications via email, phone and ChoirMate relating to your membership, rehearsals, choir activities, events and performance opportunities.
17.2. We may contact you with essential membership updates, for example rehearsal changes, payment issues and access information.

18. Data protection and privacy

18.1. We collect and use personal information to manage membership, communicate with you and run choir activities.
18.2. Our Privacy Notice explains how we handle your data.

19. Changes to fees and these terms

19.1. Membership fees are reviewed every 6 months and may increase where needed to reflect rising costs and keep the choir sustainable.
19.2. We will communicate any fee changes clearly and give reasonable notice before a new price takes effect.
19.3. We may update these Terms and Conditions from time to time. The latest version will always be available on our website.
19.4. Where changes are significant, we will give reasonable notice before they take effect.

20. Keeping your details up to date

20.1. You are responsible for keeping your contact and payment details up to date so we can communicate important information and administer your membership.

21. Complaints and queries

21.1. If you have a concern or complaint, please email prestwichcommunitychoir@gmail.com. We aim to respond within 10 working days.

22. Severability

22.1. If any part of these terms is found to be invalid, unenforceable or unlawful, the remaining parts will continue in effect.

23. Governing law

23.1. These terms are governed by the law of England and Wales.

24. Contact

24.1. If you have any questions about membership, payments, access needs or opting out of photos and videos, please contact prestwichcommunitychoir@gmail.com.